Privacy Policy

Information We Collect

Personal and Contact Information

• Basic Customer Information: Full name, email address, phone number, shipping address, and billing address. For returning customers, we may store your home style preferences (such as Scandinavian-style fabric sofas, solid wood dining tables and chairs, removable cotton sofa covers) to provide customized product recommendations.
• Order-Specific Information: Product model, specifications, size, fabric material, color selection, and customization information (such as custom-sized fabric sofas, dining tables and chairs with logos, cotton sofa covers with custom patterns). This information will be permanently deleted after order fulfillment and the expiration of the after-sales warranty period to ensure privacy security.
• In-Store Pickup Information (if applicable): For customers choosing in-store pickup, we will store your preferred pickup time slot to streamline the service process, and this information will be deleted within 7 days after successful pickup.

Payment and Transaction Information

• All payments are processed through PCI DSS-compliant payment gateways (including Visa, Mastercard, PayPal, etc.). We never store full credit card numbers, CVV codes, or bank account details — all financial data is encrypted end-to-end to ensure transaction security.
• Bulk Order Information (e.g., hotels purchasing fabric sofas, homestays ordering dining tables and chairs, designers purchasing sofa covers for clients): We will temporarily store purchase order numbers for invoicing purposes, and this information will be deleted after 12 months.

Device and Usage Information

• Website Usage Data: Browsing history (such as viewed L-shaped fabric sofas, extendable dining tables and chairs, waterproof cotton sofa covers) and cookie data (used to save shopping cart contents, floor plan size filters, and product preferences for your next visit).
• Post-Purchase Data: Temporary information such as delivery confirmations, product warranty records, and feedback survey responses. This data will be automatically deleted 12 months after the purchase date.

How We Use Your Information

• Order Fulfillment: Process your purchase order, verify product safety (such as formaldehyde-free fabric, stable dining table and chair structures, breathable and skin-friendly cotton materials), and coordinate delivery or in-store pickup. We will also enclose product care guides (such as "Fabric Sofa Cleaning and Maintenance Manual", "Solid Wood Dining Table and Chair Moisture-Proof Guide", "Cotton Sofa Cover Washing Instructions") with your order.
• Customer Support: Resolve after-sales issues, such as fabric pilling of fabric sofas, wobbling of dining tables and chairs, and incorrect sizes of cotton sofa covers during transportation or quality problems — we will refer to your order data to provide efficient solutions (such as replacing accessories, guiding maintenance, and exchanging products).
• Personalized Updates: Only with your active consent will we send you relevant notifications (such as "New Scandinavian-style Fabric Sofas Launched", "Discount on Solid Wood Dining Tables and Chairs", "Restock Reminder for Custom Sofa Covers") — you can unsubscribe at any time through the link in each promotional email.
• Compliance Requirements: Retain transaction records for warranty claims and tax filing, ensuring all products meet U.S. home safety standards (such as CPSIA-compliant fabrics for children's rooms, CARB P2-compliant dining table and chair panels, and fluorescent-free cotton sofa covers).

Data Security

• All data transmission adopts SSL/TLS encryption technology (you can confirm this through the "https://" prefix and lock icon on the store website).
• Personal and order data are stored on secure password-protected servers with restricted access — only authorized employees trained in CCPA compliance can access necessary information (such as your address for delivering fabric sofas).
• Third-party partners (couriers, payment service providers, home safety testing institutions) have signed strict confidentiality agreements — they can only use your information to fulfill service obligations (such as delivering home products, processing payments, and testing fabric safety) and cannot use it for other purposes.

Your Data Rights (Pursuant to CCPA)

• Right of Access: Request a free copy of all stored data related to you and your home product purchases (such as historical order records, saved fabric preferences).
• Right to Correction: Update inaccurate information (such as modifying the shipping address of a fabric sofa order, adjusting the size of a custom sofa cover).
• Right to Deletion: Request permanent deletion of your personal data ("Right to Erasure") — we only retain records required by law (such as tax-related transaction documents, warranty files). All data related to your product preferences will be deleted immediately upon your request.
• Right to Opt-Out of Data Sale: We never sell your personal data to any third party. If you need confirmation, you can contact us by email in accordance with CCPA regulations.
• Right to Data Portability: Obtain your personal data in a common format (such as a CSV file of order history) for sharing with other home retailers (if needed).